Shipping policy

We deliver across Singapore. Delivery fees, if any, and any available options are shown at checkout before you pay.

Processing and delivery

We pack and send orders as quickly as we can after payment. Delivery times can vary with the delivery method, location, public holidays and promotional periods. If you need your order by a particular date, message us before you order and we'll do our best to arrange it.

Keeping you updated

We'll keep you updated about your order by email or WhatsApp. If you have any questions about where your order is, just reach out.

Delivery issues

Please check that your delivery address and phone number are correct at checkout. If your parcel is late, lost or arrives damaged, contact us and we'll work it out with you.

Contact

Email info@optimuspetsg.com, call +65 6221 8179, or WhatsApp our team.